“Our Remodels Are Within Budget, On Time, And Everyone Is SO Easy To Work With!”

Meeting Us Through A Direct Referral From Coworkers, This East Memphis, TN Family Continues To Be Very Impressed

Being a long-standing local remodeler based out of Germantown, TN, has its advantages. First of all, our area of the country is incredible. Secondly, we’re the kind of family-run remodeler who generates most projects from direct referrals, so the families we get to work with are always amazing!
 
The family we’ll be chatting about in this case study is a perfect example. Over time we’ve ended up working with them on multiple projects, which is common.

How Did They Originally Come To Choose Robbins?

Well, they’re actually friends with one of our designers. They’re fully aware of her talent, vision, and direction, so when it came time to improve their East Memphis home, they’d already made up their mind.
“We honestly respected her work and how easy it was to collaborate and make selections with her.”
In fact, after we completed a straightforward bathroom remodel for their daughter, the family didn’t even bother getting a second bid on a fully transformative kitchen remodel they’d planned.
 

How Was The Overall Experience During This Extensive Remodel?

Kitchen renovation germantown
 
In our discussion with the lady of the house, Britton, she mentioned many things that left great impressions on her throughout those initial projects.
But really, it comes down to how careful we are, how attentive, how obsessed with the details, and how we focus more on the satisfaction of our customers than our bottom line.
“We appreciated the way the Robbins process works. How everything is planned, how ideas are put together, and how the project moves along like clockwork.”
Our clear communication made her feel comfortable.
 
Our experienced Project Manager smoothly coordinated the many professionals involved and kept tabs on all the moving parts for a well-orchestrated daily process.

Fundamentally, their family trusted us. And THAT always makes a remodeling experience much better. Because when you don’t have solid referrals or a personal connection or trust, you tend to feel skeptical, anxious, and stressed.

Kitchen renovation germantown
 

Every bathroom or kitchen remodel involves stress, but when you KNOW you’re being taken care of, and any issues that pop up will be promptly addressed, you’re in a much better mood.

You feel more inspired and safer.
“The subs were trustworthy; those coming in and out of our house. Everything was spotless. We even saw the PM call in the troops because she found a minuscule bit of paint splatter that at first, we couldn’t even see!”
They always had answers to their questions.
Work was always being done, workday by workday.
When Britton and her husband spotted an issue, it was immediately addressed and done the specific way they wanted it done.
And our office and local Germantown showroom ensured it was easy to get many of the other details that go into the process taken care of without any hassles whatsoever.
 

What Was The Overall Result?

Kitchen renovation germantown
 

Simply put: We exceeded their expectations. They ended up with no complaints whatsoever.

“One thing I was really ecstatic about was how they were so insightful and forthcoming in terms of adding value to our original ideas. It showed they really cared about us.”

To learn more, we invite you to visit our Germantown showroom or simply pick up the phone to contact us and Book A Design Consultation.

“Project exceeded our expectations both in terms of quality of construction and the process. Project completed ahead of schedule, exactly on budget, and our punch list of final things to touch up…consisted of not one thing. Project couldn’t have gone any better, I give Robbins Construction my highest recommendation!”

Arthur B.
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We can’t wait to hear your ideas!

Get Started

“They did excellent work in a timely manner. It was truly enjoyable to work with these wonderful people. I’m sure you’ve heard nightmares about renovating your home. I can honestly say, working with Robbins has been a dream come true!!! Thank you Robbins Construction for transforming our house into our dream home!!!”

Rebecca P.

“Robbins Construction recently completed a bathroom remodel for our family and did an amazing job! All of the staff we worked with provided great feedback, timely service, and a beautiful final product. I would highly recommend Robbins Construction to family and friends.”

Heather H.

“Project exceeded our expectations both in terms of quality of construction and the process. Project completed ahead of schedule, exactly on budget, and our punch list of final things to touch up…consisted of not one thing. Project couldn’t have gone any better, I give Robbins Construction my highest recommendation!”

Arthur B.

“From the initial prep to protect floors, furniture and seal-off work areas, to demo, construction, painting, floor refinishing, HVAC work, finished and clean-up— all of the Robbins crews were efficient and conscientious.”

Rick C.

“We highly, highly recommend! We hired Robbins Construction to manage a complete lower-level renovation due to water damage from a dishwasher event. Because we felt confident in their capabilities and quality, we also included remodeling/upgrades.”

Jody U.

“The final product exceeded our expectations, the quality, the details, and still on budget. But, most importantly, they stand behind their work and won’t stop until you’re 100% satisfied. We love our new kitchen and highly recommend Robbins Construction.”

Roberto N.

“From the beginning, the professionalism and understanding of the project were evident. Throughout the entire remodeling process, you demonstrated outstanding attention to detail, communication, and dedication.”

Ray S.