CASE STUDY: MARY K. GRANTHAM – GERMANTOWN, TN
CASE STUDY: MARY K. GRANTHAM – CITY, TN
Back in 2017, Mary K. Grantham and her husband decided it was time to remodel their kitchen. Robbins Construction was already on their radar because they’d done other projects in the neighborhood.
“We toured one of the remodels they’d done, and everyone had great things to say about them,” Mary K. said.
The Granthams took the next step and met with Robbins about their project, and that sealed it. “What a wonderful experience – we knew it was a good match.”
One of the things Mary K. most appreciated about working with Robbins Construction was the collaborative approach to designing a remodel.
“They were very keen to listen to our ideas,” Mary K. said. “They’re very good at listening.”
But she also never felt like she was on her own or had to come up with all the ideas by herself. Robbins particularly excelled in helping turn her vision into a practical reality.
“They would listen carefully and then say, ‘here’s how we can make that work,” Mary K. said.
Mary K. appreciated that Robbins Construction has a showroom – it made product selection easier and more pleasant.
“We had a couple of meetings in their showroom,” Mary K. said. “They have such a good selection and the recommendations were always on point.”
When asked about the quality of the installers and how it was to deal with them in her home every day, Mary K. said this:
“I can’t say enough good things. They were very respectful of our space and they took a lot of care to keep things clean. The whole area was well taped and contained. I was actually pleasantly surprised by how well it went.”
One of the biggest complaints homeowners have about remodeling contractors is that some will disappear for stretches at a time, and often with little to no communication as to why. On top of that, even when ‘on the job,’ many contractors fail to give regular status updates.
Mary K. had the exact opposite experience with Robbins Construction.
“The communication was great,” Mary K. said. “It was constant with phone calls and text messages – everything I needed to know.”
She added that by the time they did a 2nd remodel with Robbins Construction, they were also utilizing software so customers had another communication resource. “I could access everything there, too. The communication really couldn’t be better.”
When the kitchen was finished, Mary K. couldn’t overstate how pleased she was.
“Honestly, the kitchen was even better than we had envisioned,” she said. “And it’s so functional, too. I can’t say enough good things about it.”
Two years later, the Granthams needed a bathroom remodel, and it was a foregone conclusion that they would call on Robbins again.
“We did not even consider contacting anyone else,” Mary K. said. “We had worked so well together – it was kind of a ‘no-brainer’.”
One of the Grantham’s children needed the bathroom to have special accessibility features and Robbins Construction was up to the task.
“They were very well versed in ADA compliance type of materials,” Mary K. said. “And, just like the last time, they took a lot of our ideas and then told us how they could make it work.”
And once again, the Granthams loved the results.
“It really is the best of both worlds. It needed updating and now it has a cleaner feel,” she said. “It also is open and functional and allows my son to do everything independently.”
Mary K. added one more thing about her overall experience with Robbins Construction:
“The whole team is so good – everyone I had contact with was so professional and friendly,” Mary K. said. “I know it almost sounds cliched, but it really does feel like they are part of our family.”
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